FAQ
Providing answers to your pharmaceutical machinery questions in our comprehensive FAQ section.
FAQ
What kind of after-sales service and technical support is provided?
We offer comprehensive support including on-site installation and commissioning, operator training, scheduled maintenance, and 24-hour remote technical assistance.
What space requirements are needed for installation?
Typically, we recommend allocating at least 20% more floor space than the machine's footprint to allow for maintenance access, workflow, and compliance with GMP standards.
Does the machine support data tracking and recording?
Yes, it has an integrated data management system that logs important production information, supporting quality control and batch traceability.
How convenient is it to switch between different capsule sizes?
Switching between capsule sizes is fast and simple—requiring only the replacement of specific mold parts and minor parameter adjustments.
What safety features does the machine offer?
It includes multiple safety features such as emergency stop buttons, interlocking guards, and protective enclosures to ensure operator safety and machine stability.
How user-friendly is the control interface?
The machine comes equipped with an intuitive touchscreen interface that streamlines setup and allows operators to begin using it with minimal training.
Does the machine have an integrated fault diagnosis system?
Yes, it includes a smart diagnostic system that monitors operations in real-time and provides detailed error reports to assist in troubleshooting.
Is the machine easy to clean and maintain?
Yes, the NJP-600/800 features quick-disassembly components and a modular design that simplifies cleaning and maintenance, minimizing downtime.
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